returns & warranty
Stock products including instock wheelbuilds
If for whatever reason you require a refund, we request that you return the products in good condition within 7 days of receiving them. They must be returned to us at your own cost, to ensure they reach us safely please insure as appropriate or send by recorded delivery.
If the goods are not received by us in a resaleable condition, ie unused and in the original undamaged packaging, we may seek compensation for the loss of value.
If we have sent out faulty items we will reimburse all reasonable return postage costs.
Custom wheel builds
Custom wheel builds are built to your own specification and are not eligible for return or cancellation.
Goods are covered by warranties for material defect and not general wear tear and abuse. Bearing wear is not covered under warranty except where bearings are faulty.
Goods must be returned to us at your own cost for our assesment and if the product is found to be faulty you will be reimbursed for postage up to a cost of £8.
Wheel build quality
Every wheel is built to our highest standard and should remain true, baring accidents. Should a wheelset purchased from us lose tension during riding - without damage to the components, please return it to us and we will retrue at no cost to yourself. We offer a full repair service for all other accidents and repairs.
Wheelsets and hubs require regular maintenance which varies depending on useage, brand and conditions you ride in. Regular maintance will prolong the life of your wheelset.
While we can make recommendations it is up to the rider accept the limitations of their parts and test and become familiar with them before extreme useage or a race situation.
Lightweight parts will not function as their heavier components. Larger wheelsizes will not be as sturdy as smaller. Disk rotors, forks and QRs containing very little material may not work at all and may impair the performace of your wheels. Likewise parts built to a budget will function well but may not be as refined as their more expensive components.
A tubeless item is not deemed faulty if you are unable to get it to inflate with tyre or rim combinations. Occasionally it's hard to get tyres to inflate but this doesn't mean the product is faulty and will not be warrantied. We are not responsible for the manufacture and fit of the tyre. The system allows the use of standard, tube-type tyres, to be used in a tubeless manner. It should be noted that doing so exceeds the tyre manufacturer’s original design intent and may void the tyres warranty. Also, some tube and tubeless tyres were not designed to be used with sealant and doing so may void the tyre's warranty. Justridingalong is not responsible for any damage to the tyres and/or any injury or liability resulting from the use of a tyre beyond the original design intent.
Minor cosmetic defects for example anodising inconsistency, variations in colour or small scratches do not affect the performance of the product are not covered under warranty.