Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
-
Orders placed before 2.30pm and often up to 4pm for Royal Mail and 12pm for Couriers will be posted that day and normally arrive next day and up to 5 working days for delivery outside the UK.
- non-delivery If an order has been sent by us but not arrived with you within a couple of days please check with your local Royal Mail delivery office as they often hold packets that they have been unable to deliver (even if no card has been left).
-
Posted small part and accessories UK £1-£2.50: We charge a maximum of £2.50 and a minimum of £1. Postage cost is calculated according to the weight of your order and you can see the cost before paying. Small stuff like a valve will cost you £1 to post, sealants will usually cost you £2.50. We use Royal Mail First class for all items. Some items are sent by recorded delivery and will need to be signed for.
Wheels & rims UK £8: Are sent by Courier (too big for Royal Mail) and are charged at £8 for postage. - Privacy & Security
- All payments online are handled by Sage Pay, a specialist third party provider. We do not see or keep you card details. We do not sell or pass on any customer details.
- Returns & Replacements
- If for whatever reason you require a refund, we request that you return the products in good condition within 30 days of receiving them. They must be returned to us at your own cost, to ensure they reach us safely please insure as appropriate or send by recorded delivery.
If the goods are not received by us in a resaleable condition, ie unused and in the original undamaged packaging, we may seek compensation for the loss of value.
Custom wheel builds are built to your own specification and are not eligible for return or cancellation.
If we have sent out faulty items we will reimburse all reasonable return postage costs. - Stock status
-
in stock - we have it here and it is ready for despatch same day.
special order - we need to order it in, despatch times may vary.
out of stock - we have run out of normally stocked product and hope to have it back in stock soon. - Stock status is live and should be correct but if we get it wrong and we've sold out we'll let you know straight away and you will be able to choose between waiting until your order is in stock, or an immediate refund of your payment, including postage.
- Bank Transfers
- We like bank transfers and with the new Faster Payments system we can receive the money in 2-3 hours, unfortunately you can't order through the website at the moment although this is something we are working on. Please contact us for our bank account details.
- VAT payments and exemptions
-
Outside EU If you wish to have VAT deducted from your order because you do not need to pay it (eg you are outside the EU) please contact us and we can refund your VAT after you order. The VAT rate in the UK is 20%.
Visiting the UK If you are visiting the UK from outside the EU and wish to pick something up you need to request a form from us and reclaim VAT at customs on leaving the EU.
EU VAT number
If you are ordering on behalf of a company with a VAT number and wish to have the VAT deducted from the order please send us your VAT number before ordering so we can invoice you for the correct amount. - Payement in Euros
-
Just riding along is based in the UK. We accept credit card payments in UK pounds from pretty much any country in the world. If your country is not shown on the checkout page please contact us and we'll add it.
You can pay in Euros and making a bank transfer in Euros You will need to contact us for your order total in Euros and our Euro account details and then make the transfer.
- Warrenty
- Goods covered by warranties for material defect and not general wear tear and abuse. Bearing wear is not covered under warranty except where bearings are faulty.
A tubeless item is not deemed faulty if you are unable to get it to inflate with tyre or rim combinations. Occasionally it's hard to get tyres to inflate but this doesn't mean the product is faulty and will not be warrantied. We are not responsible for the manufacture and fit of the tyre. The system allows the use of standard, tube-type tyres, to be used in a tubeless manner. It should be noted that doing so exceeds the tyre manufacturer’s original design intent and may void the tyres warranty. Also, some tube and tubeless tyres were not designed to be used with sealant and doing so may void the tyre's warranty. Justridingalong is not responsible for any damage to the tyres and/or any injury or liability resulting from the use of a tyre beyond the original design intent.
- Minor cosmetic defects for example anodising inconsistency, variations in colour or small scratches do not affect the performance of the product are not covered under warranty.